The Insurance Regulatory
and Development Authority (IRDA) has directed all the CEOs of insurance companies to follow the regulations of the Telecom Regulatory Authority of
India (TRAI) while carrying out their telemarketing activities.
As per the Telecom
Commercial Communications Customer Preference Regulations, 2010 issued by TRAI,
those sending commercial communications should be registered with TRAI as a
telemarketer. They are also supposed to use telephone from the ‘140’ number
series and filter the numbers they are accessing through the National Customer
Preference Register (NCPR) database before making voice call and sending SMSs.
No subscriber is allowed to do telemarketing activity through their normal 10
digit numbers.
In a circular released on
Tuesday, IRDA said, “It has been brought to the notice of the Authority by the
chairman of TRAI that some of the insurance companies and their marketing
intermediaries, including agents, are engaging telemarketers not registered
with TRAI to promote various products or services to customers, in breach of
TRAI’s regulations.”
Source: http://www.insuringindia.com/
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