The Thane Consumer Forum has ordered Reliance General
Insurance Company Limited, an insurance arm of Reliance Capital Ltd. of the
Reliance Anil Dhirubhai Ambani Group, to pay a compensation of Rs 2.5 lac to a
resident of Thane, for not paying the vehicle insurance amount on the basis of
absolutely unreasonable reasons.
In addition to this, the forum has also directed the insurer to pay another rupees one lac towards penalty for the mental agony suffered by the complainant on account of the matter.
In year 2010, the complainant, Mr. Subash Waatkar, a resident of Thane (Maharashtra), approached the Reliance General Insurance Company Limited, seeking the insurance amount for his vehicle that went missing on January 22, 2010 in front of his house. He had insured the vehicle on a cover of Rs 2.35 lac.
Though, Mr. Waatkar, after filing a complaint of theft with the police, approached the insurer very day when his vehicle went missing, but the insurer rejected the claim on the grounds that he did not inform the company about the loss of the vehicle within the stipulated time. The company, in its letter to the complainant, had maintained that there was a delay of 215 days in informing it about the loss and thus the claim was rejected.
Then the complainant moved to the Thane Consumer Forum. The forum checked with the evidence, it found the insurance firm responsible for rejecting the consumer's claims on false reasons, and asked the firm to compensate for the complainant's losses.
In addition to this, the forum has also directed the insurer to pay another rupees one lac towards penalty for the mental agony suffered by the complainant on account of the matter.
In year 2010, the complainant, Mr. Subash Waatkar, a resident of Thane (Maharashtra), approached the Reliance General Insurance Company Limited, seeking the insurance amount for his vehicle that went missing on January 22, 2010 in front of his house. He had insured the vehicle on a cover of Rs 2.35 lac.
Though, Mr. Waatkar, after filing a complaint of theft with the police, approached the insurer very day when his vehicle went missing, but the insurer rejected the claim on the grounds that he did not inform the company about the loss of the vehicle within the stipulated time. The company, in its letter to the complainant, had maintained that there was a delay of 215 days in informing it about the loss and thus the claim was rejected.
Then the complainant moved to the Thane Consumer Forum. The forum checked with the evidence, it found the insurance firm responsible for rejecting the consumer's claims on false reasons, and asked the firm to compensate for the complainant's losses.
Source: http://www.insuringindia.com
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